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Celebrating 22 Years of ITSM Academy: Educate. Inspire. Evolve.

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Twenty-two years ago, ITSM Academy opened its doors with a simple goal; deliver high-quality, practical IT service management education that actually works in the real world. 

What started in 2004 as a single training center in Fort Lauderdale, Florida, has grown into a globally recognized, female-owned small business trusted by professionals across enterprise, government, healthcare, and higher education.

As we celebrate 22 years, this milestone isn’t just about longevity; it’s about evolution, relevance, and community.

A Journey of Firsts, Growth, and Continuous Learning

When we started training, there were only two ITIL v2 classes available: Foundation and Service Manager. Through every version of ITIL, we have developed - or “Academized” - the entire ITIL course portfolio, while also expanding well beyond it with many additional titles, including a full DevOps catalog and my personal favorite course, Certified Process Design Engineer (CPDE). #DonnaSaidDeming!

Over the past two decades, ITSM Academy has consistently been ahead of the curve, expanding well beyond traditional ITIL training and adapting as service management itself has changed. See our timeline.

More Than Courses

While our catalog has grown, what hasn’t changed is how we show up:

  • Instructor-led, discussion-driven classrooms
  • Real-world context over rote memorization
  • A focus on helping learners translate concepts into action

Tens of thousands of professionals have trusted ITSM Academy not just to help them earn certifications, but to build confidence, capability, and credibility in their roles.

Looking Ahead

Service management continues to evolve through AI, automation, experience design, and changing organizational expectations. And so will we.

As we celebrate 22 years, we’re grateful to our instructors, learners, partners, and community members who have been part of this journey. Your curiosity, questions, and commitment to improvement are what keep this work meaningful.

Here’s to the next chapter. Continuing to educate, inspire, and evolve together.

Gratefully,
Lisa Schwartz
Co-Founder & CXO, ITSM Academy

🦩 #IndustryGratitude #BusinessMilestone #Educate&Inspire #ILoveMyTeam

—
ITSM Academy
Celebrating 22 Years of Learning That Lasts

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