10 Reasons You Should Get ITIL Certified

Whether you’re just starting out in IT or you're looking to advance your career and make a bigger impact in your organization, ITIL certification is a smart investment in your future. Here are 10 compelling reasons to get ITIL certified. The 1st three are focused on Foundation, and the remaining seven spotlight the benefits of building on those credentials with Practice Manager, Managing Professional and Strategic Leader courses

Start Here: Why ITIL Foundation is Your First Step

1. Understand the Language of Modern IT
The ITIL Foundation certification introduces you to the key concepts, terms, and practices used across the IT Service Management (ITSM) landscape. Knowing how to “speak ITIL” helps you better communicate with colleagues, vendors, and leadership. No more lost-in-translation moments.

2. Get the Big Picture of Service Management
ITIL Foundation gives you a clear view of how IT contributes to business success, showing how value flows through services. You'll learn how customer experience, service delivery, and continuous improvement all fit together in a well-run IT organization.

3. Improve Your Daily Work, Immediately
Even if you're not in a leadership role, ITIL Foundation equips you with practical knowledge you can apply right away, in a way that supports better outcomes and reduces chaos.

Now That You Have Your ITIL Foundation Certification…

4. Deepen Your Expertise in Key Practice Areas
After Foundation, you can dive into specialized areas like Incident Management, Change Enablement, Problem Management, and more. These advanced certifications build tactical skills that help you run operations more effectively...and make you a go-to expert on your team!

5. Increase Your Career Opportunities and Earning Potential
ITIL-certified professionals are in high demand across industries. Adding more advanced certifications to your resume shows you’re committed to excellence and leadership, and often leads to better job prospects and higher salaries.

6. Drive Business Value, Not Just IT Projects
ITIL helps shift your focus from "just keeping the lights on" to delivering outcomes that matter to the business. The more you progress in your ITIL journey, the more you learn how to measure and communicate that value.

7. Lead with Confidence and Clarity
Whether you're managing a team, a project, or a transformation initiative, ITIL provides a structured framework that supports informed decision-making. Certifications like ITIL Managing Professional or Strategic Leader empower you with the tools to lead effectively in complex, fast-paced environments.

8. Become a Catalyst for Change and Innovation
ITIL is not just about processes (or practices!) It's about adaptability, agility, and continuous improvement. Advanced certification gives you the confidence to propose and implement changes that drive innovation without disrupting essential services.

9. Strengthen Collaboration Across Teams
As you move beyond Foundation, you’ll learn how to build stronger bridges between IT and other business units. ITIL emphasizes value co-creation and stakeholder engagement. Both are essential skills for today’s collaborative, cross-functional teams.

10. Future-Proof Your Skills in a Digital World
Digital transformation is not a trend; it’s the new normal. ITIL's updated guidance, especially in areas like Digital & IT Strategy (DITS), helps you stay relevant as technologies evolve and expectations rise. The more you grow your ITIL knowledge, the more adaptable and future-ready you'll be.

Ready to Take the Next Step?

Whether you’re just starting with Foundation or ready to go deeper with ITIL Managing Professional, Strategic Leader, or Practice Manager, there’s a path that aligns with your goals.

📘 Read our "cheat sheet": Which Class is Right for Me?

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Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.” Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...

What is the difference between Process Owner, Process Manager and Process Practitioner?

This article was originally published in 2015. With the Introduction of ITIL 4, some of this best practice has changed. See ITIL 4 and the Evolving Role of Roles . Updated Definitions in ITIL 4: Process Owner: In ITIL 4, the concept of 'processes' has expanded into broader 'practices.' Consequently, the Process Owner is now often referred to as the 'Practice Owner.' This individual is accountable for the overall design, performance, integration, and improvement of a specific practice within the organization. They ensure that the practice achieves its intended outcomes and aligns with the organization's objectives. Process Manager: Now commonly known as the 'Practice Manager' in ITIL 4, this role is responsible for the day-to-day management of the practice. The Practice Manager ensures that activities are carried out as intended, manages resources assigned to the practice, and oversees the practitioners performing the work. Process Practit...

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group. As a service provider, we can’t stop there! We must know what the contracts of our service offering are and be able to put them into context as required by the customer. Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include: Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods. Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you. You the consumer own these and they are yours to take with you. ...

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