Implementing the guidance provided by ITIL is very much like cooking. If you have ever cooked something using a recipe (even if it is the directions from the package) you know that although you can vary somewhat from the recipe or directions, you cannot change the recipe substantially and expect the stated results. When cooking cakes or sweets, if you add too many eggs or too little oil or too much sugar or leave out an ingredient, what will result will probably not be what you intended. Recipes (and package directions) are best practices just like ITIL. Package recipes especially have been formulated to achieve the optimal results each and every time you make the food. But we must follow the recipe to get the results. This is not to say you cannot adjust (or “adapt”) the recipe based on your own tastes or even serving suggestions from the package. Adjusting or adapting does not mean rewriting the recipe or completely ignoring the package directions because you do not agree or like