The service portfolio is made up of three distinct elements. These are the pipeline, catalogue, and retired services. The services themselves will move through thirteen unique statuses that help to define where the service is currently in its lifecycle. The portfolio represents the complete set of services that is currently being managed by the service provider and in turn represents the service provider’s commitments and investments across all of the customers and market spaces the provider is engaged in. It is a portrayal of all contractual commitments with current customers, new service developments for either current or new customers and any ongoing improvement plans initiated from CSI. Additionally the portfolio can also contain any third party services that are currently being engaged by supplier management. It can be presented as anything from a structured document to a database and is a tool that is utilized from service strategy to continual service improvement. The