Many are surprised to learn that ITSM practices ARE compatible with their DevOps pipelines and even more importantly that they are a critical element to ensure the effectiveness, efficiency, and value that is expected. Those that are struggling with silos, us vs. them blame games, or roadblocks and impediments for change and test, are shocked to learn how accelerated, modernized ITSM practices can enable their outcomes! Topics and discussion from a recent ITSM for DevOps class were exciting as practitioners, managers, and leaders discovered together how It is possible to streamline and even automate their ITSM processes and practices so that people don’t even realize that they are executing ITSM processes. We don’t need to change “what” needs to be accomplished. Policy, Governance, and Compliance are a reality. To achieve true value and business outcomes service providers must change the way that they think. A change in thinking provokes a change in how we do work. How we