ITSM Professor

Every successful organization in the world must strive to create a “learning and improving” culture that permeates all areas of operation. 

The ITIL 4 Qualification Scheme has two main streams for advanced learning and certification:
The ITIL Managing Professional,The ITIL Strategic Leader
Direct, Plan and Improve is so critical it has become the universal module, that stars as a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams. 
The ITIL 4 Direct, Plan and Improve (DPI) training and certification course provides individuals with the real-world skills necessary to create a learning and improving IT organization. This class will focus on working holistically and aligns with principles from AGILE, LEAN and Continuous Delivery optimization. Leaders, practitioners, and all service management professionals understand that strategy is key and will walk away with a strong and effective basis for strategic direction.

Learners acquire an understandi…

Create, Deliver and Support (CDS) is one of many content areas of focus within the ITIL 4 guidance. It is included in the ITIL 4 schema for ITIL Specialist certification and is one of the many modules contained in the Managing Professional Transition class. 


Create, Deliver, and Support (Training and Certification) is an advanced course that requires the ITIL 4 Foundation knowledge and certification. It takes a deeper dive into core areas of holistic thinking and application by understanding clearly; the Service Value System, Service Value Chain and the Anatomy of a Value Stream.

To create, deliver and support services, specialists need a broad set of competencies to meet the dynamic need and demand for digital services.

Proficiencies gained will help professionals optimize end to end value and must expand beyond tech to include such things as: 
Radical soft skills that take communication, leadership, and innovation to the next levelAbility to provide opportunities for…

If you have ITIL Expert Certification or 17 ITIL v3 Credits you are eligible to transition UP! 

The Managing Professional Transition certification classes are filling up quickly, and are only available for a limited to, so we recommend that you grab your seat..."while the getting is good" :-). 

ITIL 4 Foundation is NOT a prerequisite. However, the Foundation course provides exposure to concepts and practices which aren't covered in MPT. The ITIL 4 Foundation Module of MPT will give you a good introduction to the Service Value System, The Service Value Chain, Service Relationships and more. Reach out to the Academy team for your discount on your ITIL 4 Foundation training.

Managing Professional Transition will start you on your journey for new ways of thinking and new ways to approach best practice and like any other bridge or transition class, it has a short shelf life!

The Managing Professional Transition Course covers:
Key ITIL 4 concepts And from the advanced courses:…

Henry Ford did not invent the car. Providers of automobiles during the 1800’s were ok creating cars as toys for the very rich. Henry Ford, on the other hand, was interested in the experience of the common man and created an automobile that was within the economic reach of the average American. Ford developed a method of manufacturing that optimized his resources and lowered the cost of manufacturing. His motto was to simplify, simplify, simplify! Henry Ford knew how to apply common sense to new ideas. His ability to simplify and to optimize solutions to otherwise complicated and insurmountable problems made him the great pioneer of his time. 
This blog is one in a series for the seven guiding principles from ITIL 4best practices. To optimize means to make the best or most effective use of a situation, an opportunity, or of a resource. Get started on your journey today! Optimize and Automate! 
The idea to “Optimize and Automate” is not new to manufacturing and the same concepts tha…

If there is a way to make something complex it seems like we as IT Service Providers have that technique down to an art. Last week an ITIL 4 Foundation student asked, “Why is that?"
The human brain is an intricate organ weighing on average about three pounds. There are about eleven billion neurons and one hundred trillion connections in your brain. The brain is the command central of everything that we think, everything you say and yes, of every solution that we might come up with. Our brain is thirsty for information. The more information we allow in the more eager our brain gets. This cycle generates a demand for stimulation. The more complex something becomes, the more stimulated our brain becomes. Hmmm, this might explain why so many become addicted to tech!    
This guiding principle “Keep IT Simple” is just that… SIMPLE! The difficult task is going
to be how do we ensure that we have “Just Enough” process and governance moving forward but also how do we take very comple…

Keeping it Simple is one step towards creating a world where people get up in the morning and are inspired to go to work and love to do the work that they do. The more complex something is, the more there are ways for it to go wrong. We as an industry of service providers must become educated and stop the insanity! Getting the education and the certification is a wonderful first step but once qualified we must adapt those learnings to make it simple and “Keep IT Simple” 

“Keep it Simple”, one of the seven ITIL 4 Guiding Principles is a topic we have written about many times over the years.  It is anything but simple. We must acknowledge that IT services are comprised of many complex systems and if there is a way to make them even more complex IT Professionals in general seem to have that idea down to an ART. 
So; How did we get that way. Business requirements are dynamic and are consistently evolving even as you read this line. Over a period of years and in many cases decades t…