Posts

Anatomy of an XLA

Image
That is not a typo! Alan Nance of CitrusCollab recently spoke about The Anatomy of an XLA in an ITSM Academy webinar.I learned that the days of SLAs are behind us and the future lies with digital experience and eXperience Level Agreements (XLA’s). 

If this is the first time you have heard of XLAs then this is a sticky-note moment.

By that I mean; find a sticky note, write down today's date.Now write down XLA.Remember that this is the day that you heard it and you heard it here! 

XLAs are the foundation of a fresh and optimistic approach to managing the business of technology. Research for yourself and staff members. Learn and explore more about XLA’s!

A little history: “Service Management exists to guarantee a valuable experience to customers and colleagues. Despite years of implementing best practices, the reputation of most technology departments is below par in the eyes of business leaders. Consider that 90% of CEOs feel they aren’t meeting their customer needs. 85% of CEOs don’t th…

A Dash of Neuroscience – DevOps Leaders Listen Up!

As leaders, we need to understand the people that we are leading.It is critical to understand that this is a new world and if we are to lead the global enterprise into a successful future, we need to understand strategic, tactical and operational objectives of our organization and also that we must have a passion for learning.
“A Dash of Neuroscience“ is one of many topics introduced by the DevOps Institute for the new updated DevOpsLeader course.This information is taken from that course and is just a smattering of what you will learn as you prepare for your certification. Learn how to optimize speed to value as a DevOps Leader.
Live in a perpetual world of learning Many people feel their brains limit their potential and prevent them from learning.However, learning can change our brains in terms of function, connectivity, and structure.Our brain shapes our learning but learning shapes our brain, and research has shown that simply knowing about brain plasticity can improve the self-conc…

Continuous Delivery Architect – T-Shaped, PI-Shaped & COMB skills Required!

Is your organization transforming with AGILE, ITSM, DevOps or LEAN and looking forward to optimizing a Continuous Delivery Pipeline? 

Do you want to be a Continuous Delivery Architect?

This is an amazing and exciting time where you can dream and build upon what you have and develop the “COMB” shaped skills that will shape your future!
The “2019 Upskilling Report for Enterprise DevOps Skills” reinforces that organization not only need “T” shaped skilled practitioners or even “PI” shaped skillsets.Many high performing organizations are looking for individuals that have “COMB” shaped skillsets.An individual with “COMB” skills would have a broad base of knowledge forming the top of the comb and then also have multiple expertise areas which gives the shape of a comb. You can start developing your skillsets or those of your team to shape individual career opportunities and also to shape the future of your organization.
Expanding your skills is particularly needed for those involved in any way w…

Continuous Delivery Architecture, A Rainbow of Tools

The Age of Architecture
Architecture is one of those universal roles that no matter the job, it's critical you have a good understanding of the architecture to be successful in both development and operations. As with any architectural role, there are so many moving parts that if you can’t see the machine for the cog you’ll never be able to master your craft. The problem seems that because of the siloed nature of the business no one but those in architecture gets the lay of the land, it is in this challenge, Continuous Delivery Architecture was created to help ALL practitioners understand not only the big picture but the why and how every component is vital to success.
What’s In The Toolbox To help you get an idea of the sheer quantity of tools that will be at your disposal I’ll give you the highlights reel. It starts with what we call a collective body of knowledge. This is a collection of materials (books, blogs, websites, etc.) to help you on your journey to learn. Then comes a be…

DevOps – Skills For The Future – Am I ready?

Currently, 68% of organizations have begun to adopt, or plan to adopt #DevOps within the next two years.
If you are reading this because you want to embrace DevOps certification, knowledge and skills be sure to visit the DevOps Campus
This is all about DevOps skills? Are you ready?
DevOps Institute recently generated a very unique and interesting report title “UPSKILLING: Enterprise DevOps Skills Report”. Below are a few excerpts with some thoughts added.

Soft skills and technical skills “There is an equal balance between those who look for soft skills and those who seek technical skills when hiring externally or internally. About 30% of survey respondents said they look for soft skills first, as they believe they can always train or educate on the process and technical skills. And 32% looked first for technical skills to get benefits from the new hire.

Thoughts: It’s easy to become absorbed in a need for technical knowledge. Although that is required it is really the people skills …

DevOps and ITSM… Are They Compatible?

Many are surprised to learn that ITSM practices ARE compatible with their DevOps pipelines and even more important that they are a critical element in order to ensure the effectiveness, efficiency and the value that is expected. Those that are struggling with silos us vs. them blame games, or roadblocks and impediments for change and test, are shocked to learn how accelerated, modernized ITSM practices can enable their outcomes! 
Topics and discussion from a recent ITSM for DevOps class were exciting as practitioners, managers, and leaders discovered together how It is possible to streamline and even automate their ITSM processes and practices so that people don’t even realize that they are executing ITSM processes.
We don’t need to change “what” needs to be accomplished. Policy, Governance, and Compliance are a reality. In order to achieve true value and business outcomes service providers must change the way that they think. A change in thinking provokes a change in how we do work. …

Service Continuity vs. Incident Management

According to ITIL 4 best practice, Service Continuity focuses on events that would impede business operations so drastically that it would be considered a disaster. Other events that have a less significant impact to the business might be considered as an incident to be managed through the Incident Management Practice or the Major Incident Management Practice.
This means that there are different levels of importance and that the distinction between what is a normal incident, major incident or one that might require disaster recovery must be predefined and agreed upon. Documentation then must include clear thresholds and triggers to provoke the appropriate response and recovery into action without delay and additional risk. 
There is no question that your organization is increasingly dependent on services that are tech-enabled. The need for resilient solutions are critical to success. A combination of business planning as well as being proactive with security, incident and problem manage…

Search This Blog