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Any real life examples of a Service Design Package?

I have been asked this question several times before and I actually blogged about it in 2011 (http://www.itsmprofessor.net/2011/08/service-design-package-sdp.html).   This is a tricky question because the SDP is merely a package of documentation that tells the “story” of a service, from concept to testing to deployment and beyond.   The documentation can take many forms, from documents, records, source code comments, electronic media

Each organization and each service will have different criteria, looks and feels to their SDP.   Apprendix A of the Service Design publication provides insight into the type of information that should/could go into the SDP.  My best advice is to avoid reinventing the wheel – leverage documentation that already exists (e.g., requirements documents) and capture information at the point where it is being determined or distributed.   Leverage the concept of the SDP as a vehicle for gathering better and more complete documentation.   Decide on a repository – whether it’s a sharepoint/cloud folder or a formal entry in a Configuration Management System.

Comments

Iteration_X said…
So... do you have a real life examples of a Service Design Package? I read your article, I just read Appendix A of the ITIL Service Design book, and now I am looking for some Real Life Examples.
ITSM_Lisa said…
Can you please send an email to info@itsmacademy.com, thanks!

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