Skip to main content

Learning Best Practice Can Be Fun But Should It Be?

How would you describe having fun? When asked, many will describe the outcomes from having fun as a time when they feel most alive!

Educators from Kindergarten classrooms through college and career training courses will integrate blended learning techniques to increase the knowledge transfer and comprehension of concepts being taught. Some will say that is fine but making it “fun” is a waste of time; a luxury.  Perhaps.  Is it?  Why not just learn the facts?  Why should we attempt to have fun along the way?
Left Brain; Right Brain
Many in IT Service management such as engineers and IT staff have proven to be predominantly left brain driven.  Great!  This means they have natural ability to learn facts, have logical thoughts, see things sequentially and are very rational thinkers.  These will do well on exams.
Right Brain dominant individuals are more intuitive, see things holistically, and are great at synthesizing information.  We can see then that both skill sets are required for a value driven service provider.
Daniel Pink's book, A Whole New Mind: Moving from the Information Age to the Conceptual Age emphasizes the skill of right brain thinker for careers of the future. This is true but both learning styles are required. With our right brain senses we can bring a balance to our left brain analytical skills.  Contrasting Left and Right brain characteristics, we can apply these ideas to ITSM.
  • Not just function; but a holistic design including people, relationships, and warranty
  • Yes fact and logic; but balanced with empathy and harmony and the effect on users and people
  •  Not just data and information; but real knowledge and wisdom with out of the box thinkers!
The key to this balance is integrated learning. With that includes all the facts offset with the appropriate balance that people, emotion, and creativity that are required to apply it.
What does this have to do with having fun while learning? 
Having fun triggers endorphins that enable these strengths. Play and exploration trigger the secretion of BDNF, a substance essential for the growth of brain cells. Excerpts from “Research-Based Strategies to Ignite Student Learning from Judy Willis’s book “Research-Based Strategies to Ignite Student Learning: Insights from a Neurologist and Classroom Teacher”
The truth is that when the joy and comfort are scrubbed from the classroom and replaced with homogeneity, and when spontaneity is replaced with conformity, students’ brains are distanced from effective information processing and long-term memory storage. The highest-level executive thinking, making of connections, and “aha” moments are more likely to occur in an atmosphere of “exuberant discovery,” where students of all ages retain that kindergarten enthusiasm of embracing each day with the joy of learning.
Have fun.  Feel Alive! Blended learning with activities and a sense of enthusiasm and fun are no longer a luxury but are essential for learners of all ages especially those seeking careers in the 21st Century.



Popular posts from this blog

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables.  An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and the

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): ·          Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.” ·          Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services-that is people. Because the people element adds variability, the service is variable. This holds true especially for th

How Does ITIL Help in the Management of the SDLC?

I was recently asked how ITIL helps in the management of the SDLC (Software Development Lifecycle).  Simply put... SDLC is a Lifecycle approach to produce the software or the "product".  ITIL is a Lifecycle approach that focuses on the "service". I’ll start by reviewing both SDLC and ITIL Lifecycles and then summarize: SDLC  -  The intent of an SDLC process is to help produce a product that is cost-efficient, effective and of high quality. Once an application is created, the SDLC maps the proper deployment of the software into the live environment. The SDLC methodology usually contains the following stages: Analysis (requirements and design), construction, testing, release and maintenance.  The focus here is on the Software.  Most organizations will use an Agile or Waterfall approach to implement the software through the Software Development Lifecycle. ITIL  -  is a best practice for IT service management (ITSM) that focuses on aligning IT services with