The relationship of IT Performance on Business Performance is becoming more evident today as service providers strive to meet the dynamic rate of change that is required to meet business requirements. It is unfortunate that all too often the evidence for the lack of IT performance is brought to the forefront because processes break down, cost overruns occur, and business outcomes suffer. When the flow of work is broken the service provider is not enabled to provision service at the rate of demand that is required and the cost of provisioning tends to soar.
When we look at the lifecycle for the deployment of a new or changed service we recognize that there are many roles, functions and activities that a service provider must manage and control. When the development activities are silo’d from deployment and operational activities the value stream tends to break down and IT staff suffer. This breakdown often results in frustrated staff that feel that they are not enable for success. Capability for quality and efficiency is impeded. Performance suffers and the competitive edge is not there. DevOps is a cultural and professional movement that stresses communication, collaboration and most importantly integration between software developers and IT operation professionals.
Strong IT Performance Is Indeed A Competitive Advantage.
Those organizations who recognize this and invest in strategies to increase it are those that can turn on dime and adapt to changes in legislation and market but more importantly are enabled to change when needed. When development and delivery cycles are operating smoothly these high performing organizations can not only move but can efficiently change and move fast to meet market demands.
The cultural practices and norms found in high trust organizations are also at the heart of DevOps, which helps to explain why DevOps practices correlate so strongly with high organizational performance. http://www.itsmacademy.com/Detail.bok?no=148