The relationship of IT Performance on Business Performance
is becoming more evident today as service providers strive to meet the dynamic
rate of change that is required to meet business requirements. It is unfortunate that all too often the
evidence for the lack of IT performance is brought to the forefront because
processes break down, cost overruns occur, and business outcomes suffer. When the flow of work is broken the service
provider is not enabled to provision service at the rate of demand that is
required and the cost of provisioning tends to soar.
When we look at the lifecycle for the deployment of a new or
changed service we recognize that there are many roles, functions and
activities that a service provider must manage and control. When the development activities are silo’d
from deployment and operational activities the value stream tends to break down
and IT staff suffer. This breakdown
often results in frustrated staff that feel that they are not enable for
success. Capability for quality and
efficiency is impeded. Performance
suffers and the competitive edge is not there. DevOps is a cultural and professional
movement that stresses communication, collaboration and most importantly
integration between software developers and IT operation professionals.
Strong IT
Performance Is Indeed A Competitive Advantage.
Those organizations who recognize this and invest in
strategies to increase it are those that can turn on dime and adapt to changes
in legislation and market but more importantly are enabled to change when
needed. When development and delivery
cycles are operating smoothly these high performing organizations can not only
move but can efficiently change and move fast to meet market demands.
The cultural practices and norms found in
high trust organizations are also at the heart of DevOps, which helps to
explain why DevOps practices correlate so strongly with high organizational
performance. http://www.itsmacademy.com/Detail.bok?no=148
Comments