If you are a strategist, manager or practitioner working in
service management today you will probably be working on ways to improve lead
time, cycle time and overall flow of work through the lifecycle of
delivery. Business demand requires
speed and dynamic business requirements force us to look at ways to bust out of
silos for cross functional integration.
Time to market, customer satisfaction and the need for secure robust
systems are being optimized by many service providers as a result of successful
DevOps initiatives.
When considering where and how to optimize the flow of work
from ideal to end of life for a service , managers and IT staff frequently have
a subjective view of what DevOps is all about and will often get into war room
discussions around what certain terms mean.
Over the last year there have been many papers written by the ITSM
Professor that clarify terms, concepts and methods current in the industry for
service providers. For clarification,
and to ensure a baseline of common understanding for your teams, feel free to
use the following “Best of the ITSM Professor” resources relating to DevOps. Doing so could expedite and improve efforts
throughout the enterprise. These are
great resources to help you get started on your journey or to help you to
educate and inspire others.
Historically
there has been a divide between the Systems Administration (Operation folks)
and Software Development (Application folks).
You Don't Need a Weatherman to Tell Which Way the
Wind is Blowing Bob Dylan once wrote “The times they are a changing”.
Watch for additional DevOps, Agile
and ITSM links to valuable information in future publications from “The Best of
the ITSM Professor”!
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