Agile Service Management ensures that ITSM processes reflect
Agile values and are designed with “just enough “control and structure in order
to effectively and efficiently deliver services that facilitate customer
outcomes when and how they are needed. We
accomplish this by adapting Agile practices to ITSM process design. Implement service management in small,
integrated increments and ensure that ITSM processes reflect Agile values from
initial design through CSI.
By being able to incorporate a variety of tools from many
practices, the Certified Agile Service Manager (CASM) can engage both the
operations and development sides of the organization when defining and
documenting processes, engaging in a major project or just move through these
steps as part of an improvement project.
By incorporating these DevOps principles along with the CASM role, we can
begin to incorporate the idea of process and functional integration much
earlier in the development lifecycle. It
allows us to take into consideration the needs of both Dev & Ops and deliver
processes that will continue to meet business requirements long into the
future.
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