DevOps is a culture,
movement or practice that emphasizes the collaboration and communication of
both software developers and other information-technology (IT) professionals while
automating the process of software delivery and infrastructure changes. It aims at establishing a culture and
environment where building, testing, and releasing software can happen rapidly, frequently, and
more reliably. It’s about improving, communicating and collaboration. From a Service Operation perspective we are
already part of the way there, so maybe it won’t take as long or require as
much organizational change as we think.
Application
management is responsible for managing applications throughout their lifecycle. Application
management covers the entire ongoing lifecycle of an application, including
requirements, design, build, deploy, operate and optimize. The application management function is
performed by any department, group or team involved in managing and supporting operational
applications. Application management also plays an important role in the
design, testing and improvement of applications that form part of IT services.
As such, it may be involved in development projects.
They are
the custodians of technical knowledge and expertise relating to the management
of applications. Working together with technical
management (Cross Functional Teams) they together guarantee that the knowledge
required to design, build, test, manage and improve IT services gets defined,
developed and continually improved. They provide the actual resource that supports
application in the service lifecycle. By undertaking this role they are
ensuring that the resources being utilized are appropriately trained to take
part in continuous integration, continuous delivery and continuous deployment,
which means they must be included in any value stream map we create.
It is
therefore imperative that they are part of the team who contributes to the
development of the set of centralized platforms and tool services that will
ensure the appropriate levels of collaboration and integration with the
development teams by encouraging the breakdown of the wall of confusion.
For more information on Service Operations and
DevOps please see http://www.itsmacademy.com/itil-so/
and http://www.itsmacademy.com/dofnd/
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