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Every ITIL (Version 5) Class. One Trusted Training Partner.

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Build the knowledge, credentials, and confidence to move from Foundation to ITIL Master.

With ITIL (Version 5), professionals can now develop deeper capabilities across digital products, services, experience, transformation, strategy, AI governance, and the operational practices that support reliable service delivery.

And ITSM Academy is ready with the full portfolio.

Whether you are beginning with Foundation, updating an existing ITIL certification, building toward a Managing Professional or Strategic Leader designation, or planning your complete journey to ITIL Master, we can support you in every step of your journey.

ITIL (Version 5) Foundation

Foundation introduces the essential concepts, language, principles, and models used throughout ITIL (Version 5), with an increased emphasis on digital product and service management (DPSM).

Upcoming Virtual Instructor-Led classes open for enrollment:

📅 September 15-18, 2026

📅 December 1-4, 2026

ITIL Managing Professional

The ITIL Managing Professional stream builds practical capabilities for designing, delivering, managing, and improving digital products, services, and experiences.

► 1 Course, 2 Certification Exams:

PSE: Product, Service, Experience & Transform: Transformation.

All sessions delivered 10 am-4 pm ET. There is no required order. You may take either course first and complete the second when it best fits your schedule.

📅 PSE: September 15-18, 2026 & Transform: October 27-30, 2026

📅 Transform: October 27-30, 2026 & PSE: December 8-11, 2026

📅 PSE: December 8-11, 2026 & Transform: January 19-22, 2027

Prerequisite Certification(s):

  • ITIL 4 Managing Professional → Earns the ITIL (Version 5) Managing Professional designation, or
  • ITIL 4 Master → Earns the ITIL (Version 5) Master designation, or
  • ITIL v3 Expert → Earns the ITIL (Version 5) Managing Professional designation, or
  • ITIL v3 Master → Earns the ITIL (Version 5) Master designation

ITIL Product

Delivering Value Through Digital Products

Product focuses on managing digital products across their lifecycle, aligning product thinking with service value delivery, and integrating development, delivery, and operational practices.

Public classroom dates are coming soon.

Prerequisite Certification(s):

  • ITIL 4 Foundation or ITIL (Version 5) Foundation

ITIL Service

Service Management Excellence

Service connects service design, delivery, operations, support, and improvement to measurable business outcomes.

📅 October 20-23, 2026

Prerequisite Certification(s):

  • ITIL 4 Foundation or ITIL (Version 5) Foundation

ITIL Experience

Designing and Managing Experience

Experience moves the conversation beyond process performance and SLA achievement to the perceptions of customers, users, and employees. Learners explore how to measure and improve experience across value streams and connect operational performance with perceived value.

📅 January 26-29, 2027

Prerequisite Certification(s):

  • ITIL 4 Foundation or ITIL (Version 5) Foundation

ITIL Strategy

Defining Direction. Aligning Value. Driving Growth.

Strategy helps leaders connect vision, governance, investment, execution, and value realization across digital products and services.

📅 November 17-20, 2026

Prerequisite Certification(s):

  • ITIL 4 Foundation or ITIL (Version 5) Foundation

ITIL Transformation

Driving Organizational Change

Transformation is a core module across the ITIL Managing Professional and Strategic Leader pathways. It focuses on aligning people, processes, technology, governance, and continual improvement to create sustainable organizational change.

📅 October 27-30, 2026

📅 January 19-22, 2027

Prerequisite Certification(s):

  • ITIL 4 Foundation or ITIL (Version 5) Foundation

ITIL AI Governance

Enabling AI. Building Trust. Delivering Value.

AI Governance addresses responsible, ethical, transparent, and compliant AI adoption. The course helps organizations move beyond experimentation by connecting AI initiatives with accountability, risk management, regulatory expectations, and measurable business value.

📅 February 23-25, 2027

Prerequisite Certification(s):

  • None

ITIL Monitor, Support and Fulfil

Monitor, Support and Fulfil develops cross-practice capability across five of the most widely adopted ITIL practices:

Incident Management, Service Desk, Problem Management, Service Request Management, and Monitoring and Event Management.

📅 July 13-16, 2027

Prerequisite Certification(s):

  • ITIL 4 Foundation or ITIL (Version 5) Foundation

Open-Book Exams and Official Publications

Except for ITIL Foundation and the Foundation Bridge, all ITIL (Version 5) advanced certification exams are open book. Learners may use an approved official ITIL publication during eligible exams, shifting the emphasis from memorization to understanding, application, and quickly locating the right guidance. Learn more about the open-book exam experience.

As a PeopleCert Accredited Training Organization and authorized reseller, ITSM Academy also offers official ITIL publications for purchase. Explore ITIL books and publications.

All ITSM Academy classes are available through our live instructor-led virtual open-enrollment classrooms and as dedicated corporate delivery.

Explore our ITIL (Version 5) training portfolio: https://itsmacademy.com/itil-5-courses/

Explore our (free) curated, practical, easy-to-consume ITIL (Version 5) insights and resources: https://itsmacademy.com/what-is-itil/

Planning training for your organization? Contact ITSM Academy to discuss dedicated delivery, volume pricing, training passes, and a coordinated education strategy.



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